About us

CPM Vietnam manages contact centers to support customer relationship management – one way for our clients to build upon the results of our other services.

What we do

Contact Center

We have the latest contact center technology and our staff are highly qualified people.

• Product hotline
• Telesales (inbound and outbound)
• Complaint handling
• SMS marketing
• Live internet chat

Customer Relationship Management

We actively manage several databases containing data on customers and retail establishments. The main benefit is to build on relationships having been created through another marketing method. We even have experience managing loyalty clubs for two-way communications between our clients and their customers.